Customer Service Job

How to Get a Job as an Customer Service Representative

Do you love that warm, fuzzy feeling you get from helping others? If so, working in customer service might be right up your alley.  Customer Service Representatives answer a customer’s questions and do their best to fix issues. They spend their days connecting directly with customers to improve their overall experience and relationship with a business or product. They make a career out of helping customers every day by answering questions, processing orders, resolving problems, and serving as brand ambassadors for the organization they work for. Most Customer Service Representatives interact with customers via telephone, email, or live chat. You have to have strong communication skills and high attention to detail to make it in the world of customer service.  Download JobFlare today and prove to employers that you’ve got the skills it takes to succeed!

The need for Customer Service Representatives spans nearly all industries, making it easy to find customer service job openings and opportunities in almost any area. Taking a role in the customer service industry means being the first line of defense for consumers. You’re there to help them every step of the way, whether it’s scheduling a service, facilitating the return of a defective product, or helping a customer understand how to use or fix the company’s product.

Customer Service Rep

US Median Salary
$32,890/year or $15.81/hour

Education Requirements
High School Diploma or GED

Robot Risk Rating
Automation Risk Robot
55%

MODERATE AUTOMATION RISK

You'd be great for this position if...

– You love helping people
– You’re a creative problem solver
– You’re attentive
– You have good time management skills
– You stay cool under pressure
– You’re optimistic and able to stay positive despite setbacks

Robot Risk Rating
Automation Risk Robot
55%

MODERATE AUTOMATION RISK

You'd be great for this position if...

– You love helping people
– You’re a creative problem solver
– You’re attentive
– You have good time management skills
– You stay cool under pressure
– You’re optimistic and able to stay positive despite setbacks

Resume Tips for Customer Service Representatives

To have a successful career as a customer service representative, there are certain skills that hiring managers know to look for. Take inventory of these important qualities and emphasize them in your resume:

  • Active listening
  • Patience
  • Excellent people skills
  • Problem-solving skills
  • Attention to detail
  • Familiarity with computers and software
  • Building and maintaining long-term professional relationships
  • Anticipating the needs of others
  • Strong communication and personal diplomacy skills

If you don’t have much on-the-job experience, include things like…

  • Volunteering activities or mentoring programs
  • Community outreach programs
  • Sales experience
  • Any additional strengths, like being multilingual, computer literacy skills, etc

If you’re still feeling stuck on what skills to list in your resume, check the job description! Hiring managers list the key qualities they’re looking for, so you can score serious points for including them.

Interview Pointers for Customer Service Representatives

Prior to your interview, be sure to think of examples of personal experience applicable to the role:

  • Offer an example of a time you provided a creative solution to someone’s problem.
  • Describe a situation in which you have successfully worked with someone you didn’t like.
  • Give an example of a time when you were able to stay calm during a chaotic situation and how you were able to focus on the task at hand.
  • Discuss a time you have defused a tense situation with an angry coworker when they were being unreasonably demanding.
  • Provide the hiring manger with your conflict resolution tactics and why you think they work.

Be prepared to answer questions like:

  • What do you do when you don’t know how to answer a question?
  • What is good customer service?
  • What would you do if the customer was wrong?

Trouble finding Customer Service jobs to apply for? Try searching for these jobs as well!

Customer Support • Customer Care Agent • Account Manager • Customer Service Specialist • Customer Liaison • Client Services Representative

Famous Former Customer Service Representatives
Kanye West Famous Former Customer Service Representative
Kanye West
Rapper/Singer/Songwriter
Nicki Minaj Famous Former Customer Service Representative
Nicki Minaj
Rapper/Singer/Songwriter
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